Return & Refund Policy

We want you to shop with confidence at Solid Step.

✅ 7-Day Return & Refund Policy

  • You can request a return or refund within 7 days after receiving your order.

📦 Return Conditions

The product must be:

  • Unused and unworn

  • In original packing

  • With tags intact (if applicable)

❌ Non-Returnable Cases

  • Used or damaged items

  • Items returned after 7 days

  • Damage caused by customer misuse

💰 Refund Process

  • After receiving and inspecting the returned product, refunds are processed within 5–7 working days.

  • Refunds will be issued via bank transfer or original payment method.

🚚 Return Shipping

  • Return courier charges will be borne by the customer unless the product was damaged or incorrect.

📞 Need Help?

For return or refund requests, please contact our customer support team.